Contact Us
We're here. Always.
A real team. Real responses. No bots, no ticket queues. If you have a question, a problem, or just want to talk - we respond within 2 business days, always.
Fastest Response
WhatsApp Us
+91 92885 11239 · Typically reply within a few hours · Mon–Fri, 10 AM – 6 PM IST
Email Us
hello@velvida.in
For orders, refunds, and general queries · Response within 2 business days
Call Us
+91 92885 11239
Monday to Saturday · 10:00 AM – 6:00 PM IST
🕐 Support Hours
Monday – Friday
10:00 AM – 6:00 PM IST
Saturday
10:00 AM – 2:00 PM IST
Sunday
Closed
Response time
Within 2 Business Days
Registered Office
Inspire Global Ventures Private Limited
126A, Opposite Doon Public School, Balihar Road
Morabadi, Ranchi
Jharkhand – 834008, India
Morabadi, Ranchi
Jharkhand – 834008, India
CIN: U47912JH2024PTC023316 · Brand: Velvida
Our Response Promise
Every message gets a real, human response - not an automated reply. We commit to responding to every query
within 2 business days. For urgent order issues, WhatsApp is always fastest.
Send Us a Message
Fill in the form and we'll get back to you within 2 business days. For faster help, WhatsApp us directly.
Sawal jawab
Quick answers to common questions.
Email hello@velvida.in with subject line: REFUND REQUEST - [Your Order ID]. Include your name, purchase date,
and reason. Eligible refunds are processed within 5–7 business days. See our full Refund Policy for details.
Once dispatched, you'll receive a tracking link via email. Standard delivery is 5–7 business days across
India. If your tracking shows no movement for 5+ business days, contact us at hello@velvida.in with your order
ID.
WhatsApp community access is sent within 24 hours of purchase. If you haven't received an invite, WhatsApp us
directly at +91 92885 11239 with your order ID and we'll add you immediately.
We offer special pricing for bulk and corporate orders (10+ units). Email hello@velvida.in with subject: BULK
ORDER ENQUIRY, including the product name, quantity, and your organisation's name. We'll respond within 2
business days.