Contact Us
We're here.
Always.
A real team. Real responses. No bots, no ticket queues. If you have a question, a problem, or just want to talk โ we respond within 2 business days, always.
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Fastest Response
WhatsApp Us
+91 95233 11239 ยท Typically reply within a few hours ยท MonโSat, 10 AMโ6 PM IST
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Email Us
hello@velvida.in
For orders, refunds, and general queries ยท Response within 2 business days
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Call Us
+91 95233 11239
Monday to Saturday ยท 10:00 AM โ 6:00 PM IST
๐ ย Support Hours
Monday โ Friday
10:00 AM โ 6:00 PM IST
Saturday
10:00 AM โ 2:00 PM IST
Sunday
Closed
Response time
Within 2 Business Days
Registered Office
Inspire Global Ventures Private Limited
668A, At Vaishali Press Gali
Jhumri Telaiya, Koderma
Jharkhand โ 825409, India
Jhumri Telaiya, Koderma
Jharkhand โ 825409, India
CIN: U47912JH2024PTC023316 ย ยทย
Brand: Velvida
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Our Response Promise
Every message gets a real, human response โ not an automated reply. We commit to responding to every query within 2 business days. For urgent order issues, WhatsApp is always fastest.
Send Us a Message
Fill in the form and we'll get back to you within 2 business days. For faster help, WhatsApp us directly.
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Message Received
Thank you for reaching out. We'll get back to you at your email address within 2 business days.
For urgent help, WhatsApp us at +91 95233 11239.
Quick answers to common questions.
Digital products are delivered instantly via email. Please check your spam or junk folder first. If it's not there, email us at hello@velvida.in with your order ID and we'll resend access within 2 business hours.
Email hello@velvida.in with subject line: REFUND REQUEST โ [Your Order ID]. Include your name, purchase date, and reason. Eligible refunds are processed within 5โ7 business days. See our full Refund Policy for details.
Once dispatched, you'll receive a tracking link via email. Standard delivery is 5โ7 business days across India. If your tracking shows no movement for 5+ business days, contact us at hello@velvida.in with your order ID.
WhatsApp community access is sent within 24 hours of purchase. If you haven't received an invite, WhatsApp us directly at +91 95233 11239 with your order ID and we'll add you immediately.
We offer special pricing for bulk and corporate orders (10+ units). Email hello@velvida.in with subject: BULK ORDER ENQUIRY, including the product name, quantity, and your organisation's name. We'll respond within 2 business days.